Loading... Please wait...

Shipping & Returns

 

FOCUS is a family run business based in the UK. All products are shipped from our distribution centre in the UK and come with a 14 day money back guarantee.

 

Shipping & Delivery for Purchases:

 

United Kingdom - Delivery to any valid UK postcode is free for orders over £25.   Orders under £25 cost just £2.95 for standard delivery.  We use the Royal Mail to deliver your parcel and in most cases it will arrive between 1 and 3 working days after shipping (someone may need to be available to sign for your delivery).  We offer an optional upgrade to a UK next working day delivery service too if required.
Ireland - Delivery to Ireland is via Royal Mail and costs £6.99
EU / Europe - Delivery to the following European Union countries is via Royal Mail and costs £10.99 - Austria, Azores, Balearic Islands, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.  We use the Royal Mail to deliver your parcel and in most cases it will arrive between 3 and 14 working days after shipping (someone may need to be available to sign for your delivery). 
Rest of World - Delivery to countries outside of the EU is via courrier and costs £29.99.  Delivery times vary.  Please contact us if you need details for your particular country.
Privacy & Security
Your details are confidential and you will never receive unsolicited mail as a result of ordering from Focus. The only information we collect about you is as given when you register or order. This information is used to compile a database for mailing our newsletter and any special offers or promotions to our customers. It is our policy not to sell or pass any of this information to any other organisations.
Returns
You may return any item (excluding underwear) for a full refund of the goods* within 14 days of delivery. Goods must be in their original packaging with all labels and tags attached and unused.

We strongly advise you to obtain proof of posting when returning items in case the parcel goes missing. We do not accept responsibility for any returns lost or damaged in transit.
Returns Dept, Focus, 114-116 High Street, Bangor, Co Down, BT20 5BB
We do not refund postage and packaging charges.

 Shipping & Delivery for HIRE SUITS:

 

United Kingdom - Delivery to any valid UK postcode occurs a charge of £15. However if you live close to one of our stores, LOCAL PICKUP is available FREE of charge at your selected store or LOCAL DELIVERY is available for a charge of £5. (This is calcuelated by the postcode of your delivery address.)
Ireland - SERVICE CURRENTLY UNAVAILABLE
EU / Europe - SERVICE CURRENTLY UNAVAILABLE
Rest of World - SERVICE CURRENTLY UNAVAILABLE
Privacy & Security
Your details are confidential and you will never receive unsolicited mail as a result of ordering from Focus. The only information we collect about you is as given when you register or order. This information is used to compile a database for mailing our newsletter and any special offers or promotions to our customers. It is our policy not to sell or pass any of this information to any other organisations.
Returns
The RETURN of the hired items are the responsbility of the customer and must be returned to the address supplied and by the date stated, otherwise a charge of 50% will be applied for everyday overdue.

Sign up to our newsletter

Share with us

FacebookTwitter

Popular Brands

Our Stores:

  • BANGOR
  • 114-116 High Street
  • BT20 5BB
  • Tel: (028) 9127 1818
  • NEWTOWNARDS
  • 39 South Street
  • BT23 4JT
  • Tel: (028) 9182 8007